PRIVACY POLICY

Last Updated: August 19, 2026

Citrus Lead Engine ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information collected through our website, software, and automated lead recovery tools (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our automated missed-call text-back platform.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information") when you interact with our website or use our Services:

  • Contact Information: Name, business name, email address, and phone number provided when completing forms or signing up for our services.

  • Communications Data: Phone numbers, call logs, timestamp data, and the content of SMS/MMS text messages exchanged through our automated response engine.

  • Technical & Usage Data: IP addresses, browser types, device information, and website usage statistics collected automatically via cookies and web analytics tools.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes, including:

  • Operating, maintaining, and delivering our automated missed-call text-back engine.

  • Facilitating SMS communications between local businesses and their inbound leads.

  • Processing subscription payments and providing customer support.

  • Improving website performance, system security, and user experience.

  • Maintaining compliance with telecommunications regulations and carrier standards.

3. SMS Consent & Carrier Disclosure (Strict Non-Sharing Policy)

We strictly respect mobile opt-in privacy. We do not sell, rent, or trade phone numbers or text messaging consent data under any circumstances.

  • Mandatory SMS Opt-In Disclosure: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Disclosure of Information

We only share personal information with third parties under the following limited circumstances:

  • Service Providers: Trusted vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, and telecommunications API infrastructure). These providers are bound by strict confidentiality obligations. Note: As stated in Section 3, text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

  • Legal Requirements: If required to do so by law, court order, subpoena, or government regulation, or to protect the legal rights, safety, and property of Citrus Lead Engine and our users.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, client information may be transferred as part of the business assets.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or alteration. We retain personal data only for as long as necessary to fulfill the operational purposes outlined in this policy or to comply with legal record-keeping requirements.

6. Your Rights & Opt-Out Preferences

You have control over how your information is used for communications:

  • SMS Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any automated text message.

  • SMS Support: Reply HELP to any message for assistance or contact our support team directly.

  • Access & Deletion: You may request access to, correction of, or deletion of your personal data by contacting us at the email address below.

7. Third-Party Links & Cookies

Our website may contain links to third-party websites or use cookies to enhance navigation. We are not responsible for the privacy practices or content of third-party platforms. You may adjust your browser settings to decline cookies if you prefer.

8. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after modifications indicates acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: